Privacy policy

This privacy policy describes how Solluble ("we," "us," or "our") collects, uses, and discloses your information when you use our platform and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Data controller

Solluble is the data controller responsible for your personal information. For any questions or concerns regarding this privacy policy, please contact us at privacy@solluble.com.

2. Information we collect

We collect various types of information in connection with the services we provide, including:

• Registration information When you create an account, we collect your name, email address, phone number, and other identification information.
• Investment information Financial data, transaction history, investment preferences, and information required for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
• Booking information When you book a property, we collect your travel dates, guest information, and special requests.
• Technical information We automatically collect certain information about your device, including IP address, browser type, operating system, and usage data.

3. Legal basis for processing

We process your personal data based on the following legal grounds:

• Performance of a contract Processing is necessary to provide our services and fulfill our contractual obligations to you.
• Legal obligation We process data to comply with legal and regulatory requirements, including KYC and AML obligations.
• Legitimate interests We process data for our legitimate business interests, such as improving our services, fraud prevention, and security.
• Consent Where required by law, we process data based on your explicit consent, which you can withdraw at any time.

4. How we use your information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our platform and services
• To process your investments and manage your portfolio
• To facilitate property bookings and co-ownership arrangements
• To comply with legal and regulatory obligations
• To communicate with you about your account, transactions, and updates
• To analyze usage patterns and improve user experience

5. Data sharing and disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service providers We share data with trusted third-party service providers who perform services on our behalf, such as payment processing, identity verification, and customer support.
• Property developers We may share relevant information with property developers and co-owners as necessary to facilitate your investments and property management.
• Verification services We share data with identity verification and KYC service providers to comply with regulatory requirements.
• Legal requirements We may disclose your information if required by law, regulation, legal process, or to protect the rights, property, and safety of Solluble, our users, or others.

6. Data retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize your data.

7. Your rights

Under applicable data protection laws, you have the following rights:

• Right to access You have the right to request a copy of the personal information we hold about you.
• Right to rectification You can request that we correct any inaccurate or incomplete information.
• Right to erasure You can request the deletion of your personal data, subject to certain legal exceptions.
• Right to data portability You can request a copy of your data in a structured, commonly used format.
• Right to restriction You can request that we restrict the processing of your data.
• Right to object You have the right to object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at privacy@solluble.com. We will respond to your request within the timeframe required by law.

8. International data transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.

9. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

10. Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

11. Contact us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

privacy@solluble.com

or visit our contact page

12. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

13. Updates to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.